Frequently asked questions
Reservations 
Payments 
Arrival 
During your stay 
Departure 
Rates Reservations
Changing or cancelling your reservation depends on the type of reservation you have made. If you have booked via our own website and with a flexible rate, you can cancel and/or change your stay free of charge up to 24 hours (until 3:00 PM) before your arrival date. However, this does not apply to non-refundable rates and bookings not made directly with the hotel. For the latter bookings, please contact the company where you made the reservation.
Payments
If you have booked a Non-Refundable rate, payment must be made immediately. This payment can be made by: a credit card (note this card must be shown at check-in) or via a payment link. We accept various credit and debit cards and cash in the hotel, preferably with exact payment.
Arrival
Check-in is possible from 15:00.
During your stay
Unfortunately, the facilities and rooms in our hotel are not specifically equipped for disabled people.
Departure
Check-out is possible until 11:00 am.
Rates
If you have booked a flexible rate, you can cancel and/or change your stay free of charge up to 24 hours (until 3:00 PM) before your arrival date.
